Thank you for supporting independent artists. Because our platform connects you directly with creators, we want to ensure you are completely satisfied with your purchase, while protecting the rights of our artist community.

Please read our return policies below carefully before finalizing your purchase.

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1. Damaged or Defective Items (Upon Arrival)

If your artwork or item arrives damaged or defective due to transit, we will fully resolve the issue at no cost to you.

• Your Options: In the event of a damaged delivery, you have the choice of a Full Refund to your original payment method or an Exchange for a replacement item of equal value (subject to artist availability).

• Reporting Window: You must report the damage and initiate the return request within 30 days of the verified delivery date.

• Photo Proof Required: To assist us in filing insurance claims with shipping carriers, you must provide clear photographs of both the damaged item and the original packaging.

 

2. General Returns (Change of Mind)

If the item arrives safely but you simply change your mind, we offer a Full Refund of the purchase price (excluding original shipping fees), provided the request is made within 30 days of delivery.

• Item Condition: To qualify for a general return, the item must be completely unused, unaltered, and in the exact same condition that you received it in. It must also be repackaged securely in its original packaging.

 

3. Mandatory Return Requirement and Logistics

• The Return Rule: Under no circumstances will a refund, credit, or exchange be issued before the physical item is returned. Items must be successfully returned and received prior to processing any refund or exchange.

• Return Address: Buyers will be instructed to mail the return package directly back to the independent artist who created and shipped the item. Do not mail returns to our central office.

• Return Shipping Costs:

  • For damaged items, we will email you a prepaid return shipping label at no cost to you.

  • For change-of-mind returns, you are responsible for paying all return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee the artist will receive your returned item.

 

4. How to Initiate a Return or Exchange

• Log into your account on our site or email our support team at [Insert Your Support Email] within 30 days of delivery. Include your Wix Order Number, and specify if the item is damaged (attach photos) or if it is a general return.

• Specify your preferred resolution: Full Refund or Exchange.

• Our team will coordinate with the artist and email you the correct Artist Return Shipping Address along with your return authorization instructions.